Shipping policy

We are committed to delivering your orders quickly and safely across Qatar.

Order Processing

• Orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• Standard delivery usually takes 2–5 business days depending on your location.
• Delivery times may vary during holidays, sales, or high-demand periods.

Shipping Charges

• Shipping fees are calculated at checkout.
• Free shipping may be available on selected products or promotional offers.

Cash on Delivery (COD)

• COD service is available in selected areas across Qatar.
• Customers may receive a confirmation call or message before dispatch.

Order Tracking

• Once your order is shipped, you may receive tracking details through WhatsApp, SMS, or email.

Delivery Delays

We are not responsible for delays caused by:

• Incorrect shipping information
• Courier service issues
• Weather conditions or public holidays
• Customs or unexpected operational delays

Failed Deliveries

• If a customer is unavailable or provides incorrect contact details, re-delivery charges may apply.
• Repeated failed delivery attempts may result in order cancellation.

Damaged Packages

If your package arrives damaged, please contact us within 24 hours with photos or videos for assistance.